Our staff has been preparing new safety measures to ensure that you return to a safe and healthy environment. When we welcome you back to the museum, you will find increased cleaning, newly installed sanitizing stations, and Plexiglass shields at our Tickets and Membership Desks. We will help facilitate physical distancing with directional signage, timed ticketing, and reduced capacity, and all visitors and staff are required to wear facial coverings inside the building. Please read through our guidelines below to find out more about what to expect when you’re back in the museum. We look forward to seeing you soon!
Member and Donor Preview Days
Members, thank you for your continued support throughout our temporary closure. Timed tickets for Member and Donor Preview Days are now sold out, but members are invited to reserve tickets to view Frida Kahlo: Appearances Can Be Deceiving during Member Wednesdays and all regular museum hours (Tuesday–Sunday, 9:30am–5:15pm).
Verify your membership or join today to reserve advance tickets. Plus, members at the Contributor level and above, donors at the Fellow level and above, and Business Council members are invited to special viewing hours on select Mondays throughout the run of the exhibition.
Our Member Services team is ready to help you plan your future visit and answer any questions you may have at firstname.lastname@example.org or 800.777.9996. Please note, timed tickets will be required and advance reservations are highly recommended.
Not a member yet, or need to reactivate your benefits? We invite you to join or renew as a member and enjoy the de Young’s reopening. We look forward to sharing our world-class perks with members new and old, all year long. Become a member today.
Guidelines for Your Visit
Book Timed Tickets Online in Advance
We will require timed tickets for every visitor, including general admission and admission to Frida Kahlo. In the first few months of reopening, we will be releasing tickets in 30-day increments. To ensure your preferred time slot, please reserve your entry date and time in advance online.
All tickets are timed for entry to allow for a comfortable and uncrowded gallery experience. Capacity has been reduced to 25 percent of overall building capacity for your safety. For assistance in booking, members should call 800.777.9996 and non-members should call 888.901.6645.
Visitors with a general admission ticket must enter the building within 90 minutes of the time indicated on their ticket—entrance will not be permitted earlier than 90 minutes before or more than 90 minutes after the indicated time.
Visitors with a ticket to Frida Kahlo can enter the building 90 minutes prior to the time indicated on their ticket to view the permanent collection galleries, but will not be permitted to enter Frida Kahlo until the indicated time. Visitors must enter for Frida Kahlo within 60 minutes of the time indicated on their ticket—entrance will not be permitted more than 60 minutes after the indicated time. Object information in Frida Kahlo: Appearances Can Be Deceiving may be difficult to view due to physical distancing requirements.
Object information is available here and may be downloaded to personal devices..
Stay Home if You’re Sick
If you are showing COVID-19 symptoms, please stay home. This is critical to the health and safety of our staff and communities. Our staff is available to help rebook your tickets for a later date at no extra charge via phone at 800.777.9996 for members and 888.901.6645 for non-members.
Wear Your Face Covering
Per city regulations, a face covering must be worn at all times while you are in the museum. Face coverings must also be worn when engaging with museum staff. This Order includes certain specific exceptions. For instance, this Order requires that any child younger than two years not wear a Face Covering because of the risk of suffocation. Older children are required to wear a Face Covering, and children between the ages of two and nine should also do so when feasible.
Stay Six Feet Apart
Kindly observe a minimum of six feet of social distance between you and other visitors and staff during your visit.
Keep Your Hands Clean
All bathrooms and sinks are open and prepared for increased handwashing. For ease of access, hand sanitizer has been placed throughout the museum.
Go with the Flow
Please follow directional signage and instructions of museum staff while inside the museum. All visitors will be directed to enter through the Main Entrance and exit through the Café Terrace. Once you have entered the museum at the time indicated on your ticket, you are welcome to stay as long as you would like.
*The museums reserve the right to deny entry, refuse service to, or revoke the admission of any visitor who does not comply with these safety guidelines.
The Fine Arts Museums of San Francisco (FAMSF) Health and Safety Plan describes the steps FAMSF has taken for reopening in accordance with the City and County of San Francisco Guidance and Plan Template for Indoor Museums, Zoos, and Aquariums, per Health Order C-1 issued September 14, 2020.
When You Are Here
Audio tours for special exhibitions and the permanent collections will be available for download. Members receive free audio tours to the permanent collection. To purchase an audio tour to enjoy on your personal device, visit tickets.famsf.org. Tours are $7 for members and $8 for non-members. Please bring your own device and headphones. Wireless earbuds are also available for purchase at the Museum Store.
Please note: the purchase of an audio tour does not include Museum admission.
The Museum Stores will be open with safety protocols in place for a safe and enjoyable shopping experience. If you prefer, shop online, at shop.famsf.org. Members save on each purchase with an everyday 10 percent discount. All proceeds help support the Fine Arts Museums of San Francisco.
Food and Drink
The café is open from 11:30 am to 2:30 pm for outdoor dining on the Barbro Osher Sculpture Garden Terrace, following all safety protocols for outdoor dining. Digital menus are posted at the entrance to the café. Water fountains will be closed. In an effort to minimize contact on-site we ask that you please bring your own water from home.
The de Young Observation Level, Coat Check, de Youngsters Studio, and Piazzoni Murals Room will remain closed. We hope you will return to enjoy these areas at a later date. To encourage curiosity, Discovery Guides are available at the Information Desk. Download a map.
How to Get Here
JFK Drive and Parking
John F. Kennedy Drive is currently closed to vehicular traffic from Kezar Drive to Transverse Drive. Paid parking is available in the Music Concourse garage, which may be accessed from the Fulton Street and 10th Avenue entrance. A limited number of accessible parking spots are available in the garage. For information on public transportation, please visit the SFMTA website. Cars have the ability to drop off visitors in front of the de Young using Hagiwara Tea Garden Dr. This is accessible via the intersection of MLK and Music Concourse drive.
Free Saturdays for Bay Area Residents
Every Saturday, general admission, including admission to Uncanny Valley: Being Human in the Age of AI, is free for residents of the nine Bay Area counties with a valid photo ID or postmarked envelope bearing their home address. Space is extremely limited. Please reserve your ticket ahead of time. Free Saturdays do not include admission to Frida Kahlo.