Frequently Asked Questions - Corporate
How can we see the rental spaces?
Site visits can be scheduled with the Facility Rental Manager Tuesday-Friday 9:30 am-4:30 pm. Please reach out via email at email@example.com. If you prefer to come by on your own, rental areas are open to the public and can be visited during business hours without an appointment or tickets. The museum is open Tuesday–Sunday from 9:30 am–5:15 pm and closed on Mondays. Please keep in mind the Tower and Café close early at 4:30 pm.
How can we check availability or place a hold on a potential date?
Please email the Facility Rental Manager at firstname.lastname@example.org to check date availability. If a date is open, you may place a tentative hold on the date. Holds are valid for 30 days.
What if there is a hold on the date we want?
We allow two holds for any given date. If you are interested in a date with one tentative hold, you can be placed as the second hold. If you are interested in a date that has two tentative holds, you must challenge the holding parties in order to secure your date.
How do we challenge a hold?
In order to challenge a hold, you must sign the challenge waiver and submit a payment of 50% of your estimated rental fees. Once this has been received by the Facility Rental Manager, the holding party(ies) will have 48 hours to book the space or lose their hold. By challenging a hold, you are committing to going to contract for that specific date and deposits are non-refundable.
What if our hold is challenged by another party?
If your hold is challenged, the Facility Rental Manager will give you notice via email that you have been challenged. You can release your hold or, to book your date, you will be required to go to contract and submit a 50% rental deposit within 48 hours.
What is the earliest event start time for an event at the de Young?
In general, the de Young is available for events beginning each evening at 6:30 pm. On Mondays, events may start earlier as the museum is closed and there is more flexibility with start time and set up.The Piazzoni Murals Room and Koret Auditorium are available for daytime events.
What is the latest time an event can run?
The latest an event can run is 1 am.
How early can the caterer, florist, or other vendor access the museum for set-up?
Set-up of event space can generally begin at 5:30 pm. There is some flexibility with the load in and out times for events. In general, caterers have access to the catering kitchen beginning at 2 pm on the day of your event. There are staging areas available around 4 pm. The Piazzoni Murals Room may be rented during the daytime as a private set-up area for your event. Please contact the Facility Rental Manager for costs.
What if our guests arrive early?
Please reach out to the Facility Rentals Manager to discuss the specifics, but generally, the museum doors open to guests at the contracted event start time.
Can we rent any spaces for less than four hours?
All rental fees are based on a four-hour event, however, you do not need to use all four hours if your event is shorter.
What is the museum’s shipping and receiving policy?
The museum doesn’t accept any deliveries or shipments, but the Facility Rentals Manager can help you find the best way to get items into the space. All materials will generally be brought on-site by your vendors or staff. All event equipment/supplies should be brought into the museum via the loading dock. Generally, items are removed during the two hours after the event’s end time.
We have staff arriving early to set up—what do we need to do?
For your staff to enter the museums before the event start time, please reach out to the Facility Rentals Manager to find the best time and entrance. They may be asked to show I.D.
Is the de Young available for daytime events?
The de Young’s Piazzoni Murals Room and the Koret Auditorium are available for daytime event rentals. The Piazzoni Murals Room is a great location for food and beverage service, which is provided by McCalls Cafe.
What is the policy for using outside caterers at the de Young?
All caterers listed on the de Young’s Approved Catering list are permitted to cater on-site at the museum. All caterers are permitted to use the catering kitchen at the de Young. No caterers other than those listed on the approved list are permitted to cater in the de Young.
What are the restrictions with regard to decoration, music, and entertainment at the de Young?
Due to our art collections, there are some restrictions on decor in the building. Our comprehensive policies and procedures will be included with your contract. You can request an electronic version prior to contract by emailing the Facility Rental Manager.
Does the museum provide any event supplies?
No, the museum doesn’t provide any equipment for events.
Does the rental fee include food, beverage, or staff?
The rental fees listed include museum staff, such as an engineer, some custodial services, a museum representative, and security. No food, beverage, or service staff is included in rental fees.
Can I take photos or film at the de Young museum?
We consider photo or film requests on a case-by-case basis, both inside and outside of the museum. Please reach out to the Facility Rentals Manager to discuss the options.
May I use the de Young for fundraising, religious, political, gambling event, or events for guests under 21?
None of the above are permitted at the de Young museum.
Will there be a tent up on my event day?
Periodically throughout the year, the de Young Café Terrace is tented with a full, clear-span tent, covering the entire outdoor Terrace. The tent may be up at any time (or removed at any time). Please reach out to the Facility Rentals Manager for more information on tenting and if you are interested in tenting the terrace for your event.